If you were a "non-published" or "non-listed" Comcast XFINITY Voice customer in California between July 1, 2010 and December 10, 2012, and had your personal information mistakenly published in Comcast's online directory, you may be entitled to a payment and/or service charge refund.
Certain California XFINITY Voice "non-published" or "non-listed" telephone numbers were inadvertently published between July 1, 2010 and December 10, 2012. Comcast took corrective action in December of 2012 by removing affected customer’s name, address and telephone number from its on-line directory, Ecolisting.com, and provided written notice to all affected customers. Comcast has also enhanced its operating procedures to further safeguard such information against any potential future inadvertent release. However, Comcast cannot restrict or control other sites and sources that may have saved your name, address and telephone number. As a result, this information may still be available on other online directories or through other public sources.
If you have not done so already, it may be advisable to change your telephone number. You can do so by contacting your current service providers. Comcast XFINITY Voice customers may call Comcast at 1-855-290-6262 to obtain a new telephone number at no charge. You may also wish to consider contacting online directories, such as whitepages.com and yp.com. Another option is to use an online personal data removal service to seek further removal of your listing information from the Internet.
If you were affected by this error, you will receive an additional notice from Comcast regarding additional compensation as part of its settlement with the State of California. Comcast has appointed Gilardi & Co., LLC (“Gilardi”) as the Claims Administrator for funds to former customers. For more details, please go to the Frequently Asked Questions page.